Shipping Policy

 

International shipping rates are calculated at checkout.

You will receive an email with tracking information once your order has been shipped. Please note that orders are not shipped on holidays and weekends and there may be delayed shipping times during the holiday season.

Shipping within the United States is typically 2-5 days and 14-21 days internationally, however due to the pandemic, delivery carriers have seen slight-to-significant delays in shipping. International shipping may be further delayed due to the pandemic, as many countries are holding packages in customs longer than usual. Hug Sleep is not responsible for the shipping times. Once orders are submitted, product and shipping details may be unable to be changed before fulfillment and shipment. Shipping costs are non-refundable once the product has been confirmed as having been received by the carrier. If a package is returned to sender due to an error made at the time of the order, the customer will be responsible for shipping costs for resending.  Bundle sets sold only together as described. You have up to 10 days from when the carrier confirms delivery to contact us and report a claim regarding any issues with your order or its delivery. We will only consider claims made within 10 days of the stated delivery date. 

 

 

Due to shipping inconsistencies and ongoing delays from Covid-19, we have temporary suspended shipping to some international locations and countries. We apologize for any inconvenience.

Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

 

 

Legal Disclaimer 

You should consult your physician or other health care professional before using this, or any other sleeping solution to determine if it is right for your needs.