Accessibility - Hug Sleep

 

Accessibility Statement (US)

Access to any company’s website can be challenging for persons having certain disabilities. A person’s disability is often unique. What may work well for one person, may cause difficulties for another person. Our company has made efforts to accommodate as many of our customers and potential customers as is reasonable given our size, resources, and knowledge of our customers, and potential customer’s needs. To that end we have engaged the services of professionals to assist and advise us in these matters.

1. Accessibility on this Website

We endeavor to ensure that our webstore meets the accessibility requirements set out in the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. We conduct regular accessibility testing to identify and remediate barriers to access. Our testing indicates that our webstore is substantially conformant with WCAG 2.1 Level AA. Where minor non-conformances are identified, we are committed to addressing these in a timely manner as part of our ongoing efforts to improve accessibility.

Our website provides several methods, features, and policies that can help with access to our website and/or to products or services provided or referred to on our website or by our business. Some specific accessibility features that we have incorporated on our website include (but are not limited to) the following:

(a) Text-based descriptions: Clear and detailed information in plain language.

(b) Screen reader compatibility: Ensuring the service works with screen readers, such as

NVDA and JAWS.

(c) Multimedia alternatives: Providing captions, transcripts, and audio descriptions for

multimedia content.

1(d) (e) (f) (g) Compatibility with browser and device settings: Our website supports user-adjusted

zoom, contrast, and display preferences provided by modern browsers and operating systems. Logical navigation: Clear menus and headings for intuitive browsing. Keyboard accessibility: Ensuring all functions are operable without a mouse.

Error notifications: Providing informative messages to guide users.

If you are having difficulty with access to our website even after utilizing any access features within this website and/or any third party or browser features, we invite you to contact us for further assistance. Contact information is set forth below.

2. Disclaimer

We anticipate that from time to time, within our resources, we will be making modifications to parts of our website, and possibly modifications to accessibility of our website. Reasonable efforts toward improving seamless, accessible, and unhindered use of websites by customers and potential customers is generally a worthwhile goal. Moving closer to this goal will often depend on the knowledge the company has regarding any particular difficulties those using the website might encounter, as well as available resources and improvements with technology.

Despite the efforts we may have made regarding accessibility, consistent with normal business practices for a company of our size and resources, some content, features, processes, or policies, may be improved, so we welcome your suggestions.

3. Third Party Applications

Our website may use third-party add-ons or “plug-ins” for certain functions, such as Google Maps, social media feeds, etc. These may not work or may not work the same for every user and/or every type of disability. We do not have control over the structure of these plugins and are unable to modify them at all or to the extent that would accommodate every user of our website and are not responsible for those elements which we do not control.

4. Accessibility Assistance and Feedback

If you are experiencing difficulties with any content on our website because of a disability, or have any feedback on the accessibility of our website, please contact us by:

Calling us toll-free at 414-415-4136. Telephone assistance is available Monday through Friday, from 9:00 AM to 8:00 PM (US Central Time). The above telephone number is only for assisting you if you require assistance with any part of our site because of your particular disability or because you are having difficulty in accessing or navigating any part of our website because of your particular disability.

This number is not to be used for sales or product information, but is to be used for help using, understanding, and/or navigating our website and information set forth on the website. Other pages and/or links within our website may contain other telephone

numbers to assist with sales, service, product information, accounts, or other aspects of our business.

Sending an email to support@Hugsleep.com.

When contacting us, please include only the information needed for us to understand and investigate the issue. Please do not provide any sensitive personal information, such as information about your health, the specific type of disability you may have, personal financial information, passwords or government identification numbers.

If you contact us about accessibility, we may process your name, contact details, any personal data included in the contents of your request, and any information reasonably necessary, to investigate, respond to, and document the issue; provide accessibility assistance; improve the accessibility of our digital services; and comply with applicable legal obligations. For more information about how we handle your personal data, please see our Privacy Notice here. This website may or may not have links to third party websites. A few third-party websites (which may or may not have a link or relation to this website) may have their own accessibility features. A number (but not all) links to descriptions of or information about third party website

features as provided by some of these third party websites are listed here for your convenience.

This website has not reviewed these statements by others and does not render an opinion on the accuracy of these statements.

Google

Chrome

Android

For Google Products, including but not limited to:

Gmail

https://www.google.com/accessibility/products-features/

Firefox Browser

https://addons.mozilla.org/en-US/firefox/

https://addons.mozilla.org/en-US/firefox/addon/tota11y-accessibility-toolkit/

Microsoft Edge

3https://support.microsoft.com/en-us/microsoft-edge/accessibility-features-in-microsoft-edge-4c696192-338e-9465-b2cd-bd9b698ad19a

Facebook Accessibility Policy

YouTube Accessibility Policy

Instagram Accessibility Announcement

Instagram Accessibility

Twitter Accessibility

LinkedIn Accessibility

Also, for reference, are the following, which this website has not reviewed or tested. By

including these references, this website is not rendering an opinion on any statement made by

any of these third parties or contained within any part of these links.

Third Party Screen Readers:

JAWS

https://www.freedomscientific.com/products/software/jaws/

A general discussion of Screen Readers by the American Foundation of the Blind

https://www.afb.org/blindness-and-low-vision/using-technology/assistive-technologyproducts/screen-readers