Returns
We understand that Sleep Pod isn’t for everyone, which is why we offer a 30 night sleep guarantee. Orders are eligible for return or exchange up to 30 days after the carrier confirms delivery. We strongly encourage you to try Sleep Pod for a full 10 nights, as it can sometimes take time to break long-held sleep habits and acclimate to the feeling of Deep Touch Pressure Therapy. Please click here to start your online refund or exchange. We partner with Happy Returns to offer box-free, printer-free, and sustainable returns via the Return Bar. Start your return online, select the items you wish to return and tell us why. Then, locate a Return Bar near you and use the QR code emailed by Happy Returns to quickly complete your return drop-off. We also offer return by mail if the Return Bar is not the best option for you, so you can box up your items, apply the label provided, and ship them back to us. You’ll get an email as soon as your refund or exchange has been processed. Please note, return shipping costs are not covered and are not refundable for domestic refunds and international orders. Missing or stolen packages are not eligible for refund or replacement once the mail carrier confirms delivery. Once orders are submitted, product and delivery details may be unable to be changed before fulfillment and shipment.
To be eligible for a return, your item must be undamaged and in the same condition that you received it. It must also be in the original packaging. The return must be shipped back 7 days after initiating the refund.
Domestic Return Policy
Refunds: Once your order has been properly returned via your chosen return method, a refund will be issued to the original payment method used for the order. We do not cover the cost of return shipping. If you choose to process your return via the Happy Return Bar, a processing fee will be deducted from your full refund. If you choose to process your return via mail return, the cost of the return shipping label will be deducted from your full refund.
Exchanges: Once your order has been properly returned for exchange via your chosen return method, we will issue a replacement in the requested size. We suggest dropping off your return as soon as possible to secure your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive a refund for your return. Please note that orders that have been exchanged are considered final sale and are not eligible for return.
International Return Policy
Refunds: Once your order has been properly returned to the shipping carrier, a refund will be issued to the original payment method used for the order. Please note we do not cover the cost of return shipping, so for international mail returns the cost of the return shipping label will be deducted from your full refund.
Exchanges: Once your order has been delivered back to us, we will process your exchange and issue the replacement in the requested size. We suggest shipping back your return as soon as possible to secure your requested exchange items are still in stock. We do not cover the cost of return shipping so it is your responsibility to purchase a trackable return method when shipping your exchange request back to us. This tracking number will be crucial for us to track and have full information on delivery specifics for your exchange request.
Legal Disclaimer
You should consult your physician or other health care professional before using this, or any other sleeping solution to determine if it is right for your needs.
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