Return Policy

Returns

We understand that Sleep Pod isn’t for everyone, that’s why we offer a 30 night sleep guarantee.  Orders are eligible for return or exchange up to 30 days after carrier confirms delivery. We strongly encourage you to try Sleep Pod for a full 10 nights, as it can sometimes take time to break long-held sleep habits and acclimate to the feeling of Deep Touch Pressure Therapy.

 

In the event you would like to return or exchange your Sleep Pod, please contact us at support@hugsleep.com

To be eligible for a return, your item must be undamaged and in the same condition that you received it. It must also be in the original packaging. The return must be shipped back 14 days after initiating the refund. 

 

Exchanges: Once we receive the returned unit, we will issue a replacement in the requested size.  Please note that orders that have been exchanged are considered a final sale and are not eligible for return.  

 

 

Returns: Once we receive your order, a refund for the original purchase price will be issued to the payment method used for the order. 

Please note, return shipping cost is not covered and is not refundable. Missing or stolen packages are not refundable if the mail carrier confirms delivery. Once orders are submitted, product and delivery details may be unable to be changed before fulfillment and shipment.

 

Legal Disclaimer 

You should consult your physician or other health care professional before using this, or any other sleeping solution to determine if it is right for your needs.