Shopping early for holiday gifts? No problem! We have extended the 30 day product return window to Janurary 24th, 2022

In the event you would like to return or exchange your Sleep Pod, please contact us at support@hugsleep.com

Sleep Pod is simple to use! From a seated position, get inside the Sleep Pod feet-first and pull up just like you would a pair of pants.  Bring the top seam to your chest or above your shoulders, whichever you prefer. The specialized fabric stretches, using compression to provide soothing pressure around your entire body. Based on the science of Deep Touch Pressure Therapy, Sleep Pod uses gentle pressure to simulate a hug and induce relaxation. For best results, it is recommended that you sleep on your side or back.

We do not encourage people to walk while feet are enclosed inside the Sleep Pod. Barring any physical limitations, the Sleep Pod is easy to get in and out of, similar to taking off a pair of pants! Many people find its most useful in helping to fall asleep initially, so some will choose to take off for bathroom use and not get back in because they are already sleepy.

For those who never want to take their Sleep Pod off, we recommend the added versatility and mobility of the Sleep Pod Move!

Yes! Sleep Pod was designed with this in mind. Whether you want to place a pillow between your knees, or bring a pillow inside to hug, Sleep Pod will accommodate.

Its simple...just wash Sleep Pod like you would your normal clothing. Sleep Pod does not require any specialized care. For best results, wash in warm water and tumble dry medium with Sleep Pod flipped inside out. This can help in reduce any possible fabric pilling.

Due to shipping inconsistencies and ongoing delays from Covid-19, we have temporary suspended shipping to some international locations and countries. We apologies for any inconvenience.

Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

Sleep Pod is similar to the weight and warmth of a top sheet, so its perfect on its own in warm temperatures and under another blanket in colder climates.  

We understand that Sleep Pod isn’t for everyone, that’s why we offer a 30 night sleep guarantee.  Orders are eligible for return or exchange up to 30 days after carrier confirms delivery. We strongly encourage you to try Sleep Pod for a full 10 nights, as it can sometimes take time to break long-held sleep habits and acclimate to the feeling of Deep Touch Pressure Therapy.

In the event you would like to return or exchange your Sleep Pod, please contact us at support@hugsleep.com

Exchanges: Once we receive the returned unit, we will issue a replacement in the requested size.  Please note that orders that have been exchanged are considered a final sale and are not eligible for return.  

Returns: Once we receive your order, a refund for the original purchase price will be issued to the payment method used for the order. 

Please note, return shipping cost is not covered and is not refundable. Missing or stolen packages are not refundable if the mail carrier confirms delivery.

You should consult your physician or other health care professional before using this, or any other sleeping solution to determine if it is right for your needs.

You will receive an email with tracking information once your order has been shipped.  If you do not receive an shipping confirmation email within 72 hours of placing your order, please reach out to us.  Please note that orders are not shipped on holidays and weekends.

Shipping within the United States is typically 2-3 days and 14-21 days internationally, however due to the pandemic, delivery carriers have seen slight-to-significant delays in shipping. International shipping may be further delayed due to the pandemic, as many countries are holding packages in customs longer than usual. Hug Sleep is not responsible for the shipping times and we are unable to cancel or make any changes to an order once the package has been shipped.  Shipping costs are non-refundable once the product has been confirmed as having been received by the carrier. If a package is returned to sender due to an error made at the time of the order, the customer will be responsible for shipping costs for resending.  

Please feel free to reach out on our contact page. We are happy to answer any questions you might have!